Neighbors were very happy with the workmanship and that everything was done quickly and neatly. It was a pleasure dealing with Scott.
I really felt comfortable due to the fact he really was confident in the material he was using.
Neighbors roof was installed very fast and looked great.
We had used Kaiser before when trying to have our roof replaced and were very impressed with how Scott fought for our interests with the insurance company. Our neighbors also used Kaiser and when we experienced new issues recently, my husband and I decided to give Scott another call. Once again Kaiser and their team came through in a big way. We have a beautiful new roof now. We even decided to change the roof over the sunroom to match the new roof ( even though insurance didn't cover that part ) because of Scott's suggestion. We are so glad we did too. For once we picked a company who really looks out for their customers!
Here is a copy of what I submitted to the BBB: Scott Kaiser and his NC team were outstanding throughout my roof replacement project: 1. Communications: From quote to complete, Scott kept me well-informed on the process in terms of scheduling & options/recommendations as well as Kaiser's work on my behalf with my insurance claim/adjustments. 2. Expectations: There are a lot of moving-parts in a roof-replacement project. Scott and his team set appropriate/realistic expectations around the quality of their work and the product they were installing as well as identifying in advance potential risks around the insurance claim process, solar attic-fan and addl flashing install, and Sat Dish removal and re-install. 3. Service: Again, this is an area where Scott and his NC team shined. Even more compelling to me is the fact that their responsiveness continued AFTER they had been paid for the work. A heavy rain shortly after the install identified some leaks where the satellite dish and flashing were sealed/re-installed. Again, this wasn't a surprise because he had the expertise and foresight to identify those risks up-front. He took time away from his new-born to return with his team within an hour to address/correct the issues. Kaiser's prompt handling of those issues mitigated the threat of additional ones. My single criticism is that my garden took quite a beating when the install crew was removing the old roof and tossing the materials down. However, I know the cost of the roofing and material upgrades Scott worked into the project as a value-add, well-exceeded the cost to replace a few damaged bushes, tomato plants, and herbs. My sense is the lion-share of the comments made about businesses listed on the BBB are negative in nature. I want to make sure people know there are companies out there conducting business the right way. Kaiser Siding and Roofing in Charlotte, NC is one of those businesses.
Fast and did a great job.
neighbor had a good experience with your company
Angie's List ratings
Brian is very professional.